Utility Accounts & Billing

The Municipality of Crowsnest Pass maintains approximately 20km of storm sewer mains, 70km of sanitary sewer mains, and 97km of water mains  for 3300+ dwellings.  The Municipal Utility Department runs 4 potable water treatment plants and distribution systems using 7 pressure booster stations and 9 pressure reducing stations; additionally, we run 2 wastewater collection and treatment systems and 1 lift station.

Monthly Rates - Effective July 1, 2024

Class 1 Residential - $105.48

Water $29.22; Wastewater $46.24; Garbage $26.34; Recycling $3.68

Class S Senior's Rate Reduction - $98.95

Water $27.26; Wastewater $43.18; Garbage $25.31; Recycling $3.20

Class 2 Commercial - $82.82

Includes banks and credit unions, garages, clinics < 5 exam rooms, libraries, confectioneries, offices, pharmacies, places of worship, exercise clubs/fitness centres, service stations, small retail stores, funeral homes, theatres, lumber yards, Legions and meeting places/halls, fast food services, snack bars, restaurants (seating capacity < 20). *With one shut-off valve on the property.

Water $29.22; Wastewater $46.24; Recycling $7.36

Class 3 Commercial - $158.28

Includes clinics > 5 exam rooms, warehouse, fabrication, manufacturing, machining, welding shops, large retail stores over 6000 sq. ft., restaurants (seating capacity > 20 < 50).

Water $58.44; Wastewater $92.48; Recycling $7.36

Class 4 Commercial - $309.20

Includes places of entertainment, licensed areas, restaurants (seating capacity 50+).

Water $116.88; Wastewater $184.96; Recycling $7.36

Class 5 Commercial - $447.49

Includes schools, Forestry Office, provincial buildings, car washes, coin laundry, and laundromats.

Water $175.32; Wastewater $277.44; Recycling $7.36

Class 6 Commercial - based on usage

Metered Properties

Water $0.80/m3; Recycling $7.36

Class 7 Commercial - $225.55

Breweries

Water $116.88; Wastewater $92.48; Recycling $3.61

Class 8 Commercial - $58.85 per unit

Includes manufactured home parks (single account for park), and residential apartment buildings. *With one shut-off valve on the property.

Water $9.75 per unit; Wastewater $15.40 per unit; Garbage $26.34 per unit (for multi-residential units that opt-in to the program); Recycling $7.36 per unit

All Class 8 accounts will be assessed based on the number of beds/units/rooms on the property regardless if some are vacant at times.

Class 9 Commercial - $32.51 per unit

Includes campgrounds, recreation parks, cabins/lodges, hospital, motels, hotels, nursing homes, and seniors lodges.  

Water $9.75 per unit; Wastewater $15.40 per unit; Recycling $7.36 per account

All Class 9 accounts will be assessed based on the number of beds/units/rooms on the property regardless if some are vacant at times.

Other Fees

Tagging and/or Arrears Letter of Past Due Utility Account $60.00 per occurrence.

Rental Accounts

The Municipality will not enter into any non-owner Utility Accounts. 

Tariffs, service charges, deposits, penalties, and fines for water, wastewater, solid waste, and recycling contained in Schedule E of the Fees, Rates and Charges Bylaw are to be charged to all persons who use, receive and/or require utility service connections to the Water and/or Wastewater systems and/or access to the Municipal Solid Waste and Recycling Programs of the Municipality of Crowsnest Pass.  Utility services are charged as a package (services cannot be separated out).

Effective on the rates beginning July 1, 2016, senior citizens who own their primary home in the Crowsnest Pass and who receive the Federal Guaranteed Income Supplement may qualify to receive a rate reduction for Municipal utilities (water, wastewater, garbage, and recycling).  Upon eligibility confirmation, adjustment will be made to the utility account to reflect the new rate classes and will take effect on the next billing cycle (the first billing cycle for the new rates will occur during the first week of September 2016).

If you own your home and receive the Federal Guaranteed Income Supplement, please fill out an application and return it, along with a copy of your T4OAS showing an amount in Box 21,  to the Municipal office to confirm eligibility.  Applications are available below and at the Municipal office.

1706-01 - Residential Utility Rates - Senior's Rate Reduction Program

Seniors UT Rate Reduction and Tax Rebate Form

Applications, including a copy of your T4OAS, can be dropped off during regular business hours (Monday - Friday, 8:30am - 4:30pm) at 8502-19 Avenue, Coleman or can be mailed to Box 600, Crowsnest Pass, AB, T0K 0E0.

For more information, please call the Municipal office at 403-562-8833.

Mail: Mail payment to Municipality of Crowsnest Pass, Box 600, Crowsnest Pass, AB T0K 0E0. Please allow sufficient time for payment to reach the office before the penalty date indicated on the statement.

Municipal Office: Payment by cash, cheque, interact payment can be made during business hours from 8:30 - 4:30 pm.  Night deposit is also available.  All cheques must be payable to the Municipality of Crowsnest Pass. Cheques are conditional payment until honoured. Penalties will apply for any dishonoured payment.

Financial Institutions: Payment can be made at most chartered banks, trust companies, credit unions and Alberta Treasury Branches.

Online or Telephone Banking: If you have internet access, you can pay your bill online.  From your financial institution's online banking site, locate the Municipality of Crowsnest Pass (utilities) as the payee and your account number indicated on the statement will work as your account number, it will be necessary to omit the decimal and some banks will require that you add a 0 onto the end.  Please note:  Payee name may be entered differently depending on the bank, using a broad search such as 'crowsnest' tends to work best.  Contact your bank if you have any difficulties.  Please note that most banks can take up to three days for processing.

Pre-authorized Payment Plan: Pre-authorized payment plans are available on a monthly basis on the 15th of the month.  Please contact the Utilities Department at 403-562-8833.

Pre-Authorized Payment Utility Agreement

Change of Address Form

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Terms and Conditions

The utility bill is payable by the due date indicated on the bill.  Payments made after the statement date will reflect on the next bill.   Amounts owing after the due date are subject to a late penalty of 2% per month.  Past due accounts are subject to a warning tag fee of $60.00, in addition to disconnection and/or transfer to the tax roll.  Should it become necessary to disconnect the service for non-payment, the full amount plus a disconnection fee of $80.00, and a re-connection fee of $80.00  will be required before the service is restored.  Failure to receive or loss of the utility bill cannot be accepted as a reason for either non-payment or for exception from late payment penalties.

It is the property owner's responsibility to notify the Municipality when a property has been sold.  Please fill out a UT Agreement Cancellation Form and return it to the Municipal office as soon as possible.